UPDATED 5th NOVEMBER 2020

Due to the worldwide global pandemic of Covid19, we have made the following changes and adaptions to ensure that we are Covid19 Secure for all of our guests -

• NATIONAL ENGLAND LOCKDOWN
  From Thursday 5 November until Wednesday 2 December 2020, the Pembroke B & B will remain closed.

• NHS TRACK & TRACE APP
  On arrival, guests are requested to “Check-in” via the NHS Covid-19 App on their Smartphone, by scanning the QR Code displayed on the Hallway Digital Information Screen. If you are unable to this then don't worry as we already hold your contact details from your booking reservation.
  
  
• DAILY ROOM SERVICING HAS BEEN TEMPORALLY WITHDRAWN
  Once you have checked into your room then we will not go in there until after your departure
  
  
• ANYONE REQUIRING ACCESS TO THE PREMISES ARE REQUIRED TO USE HAND SANITISER BEFORE ENTERING THE BUILDING
  A hands-free automatic 80% alcohol Sanitiser dispenser is located in the entrance vestibule with a motion activated audio prompt
  
  
• ANYONE REQUIRING ACCESS TO THE PREMISES ARE REQUIRED TO WEAR A FACE COVERING WITHIN THE COMMUNAL CORRIDORS
  Complementary face masks available in the entrance vestibule. Supported by a motion activated audio prompt
  
  
• SOCIAL DISTANCING
  Social distancing to be practised throughout the building towards other people outside of your "bubble"
  
  
• HAND SANITISER TO BE USED BEFORE ENTERING THE BREAKFAST ROOM IN THE MORNING AND FACE COVERING TO BE WORN TO AND FROM DESIGNATED BREAKFAST TABLE
  Supported by motion activated audio prompt
  
  
• CLEANING REGIME
  Enhanced cleaning and sanitising procedures are in place
  
  
• COMMUNAL DOWNSTAIRS WC
  Paper hand towels now added to downstairs communal toilet with waste bin
  
  
• CEREALS & PRESERVES
  Individual cereal packets and preserve jars are now in use
  
  
• BEDROOM BEVERAGE AND TOILETRY TRAYS ARE STILL PROVIDED
  Once guests depart, the trays and their contents are removed from the room and put into a 3 day quarantine period. These are then replaced with new freshly stocked trays for the next guests use
  
  
• COVID19 INFORMATION VIDEOS
  Covid19 guidance and advice displayed on reception area digital screen. Includes how to wash hands with soap , correct social distancing measures and how to effectively use hand sanitiser
  
  
• BEDROOM HAND SANITISER
  Additional 65% alcohol hand sanitiser added to our luxury Pure Lakes toiletry range, with a Lemon Grass and Grapefruit fragrance
  
  
• GUEST LOUNGE
  Seating and cushions in the Guest Lounge are sprayed with disinfectant after use
  
  
• BAR DRINKS
  Served until 9.30pm and the Guest Lounge requires vacating and closing by 10pm
  
  
• ADDITIONAL SANITISING PRODUCTS FOR GUESTS USE
  These are located on the first and second floor landings and includes surface sanitising spray, paper towels, soft furnishing disinfectant spray, waste bin bags and hand sanitiser